18+ only. The desk can help with the simulation itself — there is nothing of value here to recover, refund or transfer.

Basecamp / Outpost Radio

We read everything

Outpost Radio

Something behaving oddly in the rig? A question about how the counter works? A note about trail safety? Send it here — a person reads every message, usually within two working days.

Send a signal

This form is a front-end simulation like the rest of the site: it validates your entry, confirms on screen and stores nothing. For a reply that reaches you, use one of the addresses on the right.

Direct lines

Before you write: if your Lumen counter reset itself, your browser storage was most likely cleared. Every visitor starts again at 6,000 LUM — nothing was lost, because there was never anything of value to lose.

If play stops feeling light, the organisations linked at the bottom of every page offer free, confidential support. Our desk is happy to point you towards them.

Faster than an email

Answers to the four most common signals

There is nothing to restore — the counter lives only in your browser. Clear the storage and it returns to 6,000 LUM, which is the same starting point everyone gets.

The rig needs a browser with canvas support and JavaScript enabled. If it stays blank, tell us the browser and version and we will reproduce it.

No, and that is intentional. The supply drop is once per day and there is no other route to a fuller pack. Nothing on this site can be acquired in any other way.

Gladly. Ridge Runner started as a message to this desk. Describe the mechanic and we will tell you honestly whether it fits the camp.